Frequently Asked Questions

General

What can I do with LeapFILE?

LeapFILE is perfect for sending large files such as images, scans, PowerPoint presentations, databases, and media files. LeapFILE is also perfect for sending confidential documents and critical business communication.

Why not just use email?

Email has two major limitation: 1) Email does not handle large attachments. Most email server will reject email with attachments over 1MB. 2) Email is not secure since email messages are routed through the Internet in clear text and through multiple parties. Email messages can be encrypted but only if all parties are using the same encryption system. LeapFILE works with email to address these limitations.

Why not use FTP?

FTP is not designed for regular users or ad hoc file transfers. FTP requires special its own software client, requires server administration, and is not secure. FTP also does not automatically notify receivers, provide status tracking, generate download alerts, or automate the transfer process. For transferring files to clients or friends, FTP is simply too cumbersome.

Is this a file hosting service?

No. LeapFILE is specifically designed for sending and receiving files on the Internet. Files are uploaded only for delivery. Once a file has been delivered, it is automatically deleted. This focus makes the service much more convenient and easier to use.

What kind of files does LeapFILE support?

LeapFILE can send and receive files of any type to anyone with an email address.

Do receivers have to sign up for LeapFILE?

No, you can send a file to anyone with an email address.

Is LeapFILE suitable for business?

Absolutely! The support for large files, the privacy feature, the real-time audit tracking, and the ease of use make LeapFILE perfect for business communication.

Is LeapFILE a replacement for email?

No. LeapFILE works with email to enable large or confidential files to be easily sent over the Internet.

How does LeapFILE provide security for my files?

LeapFILE automatically protects your information under several layers of access firewalls and data encryption. At the lowest level, all data communication over the Internet is protected by the highest level of SSL data encryption. This prevents data from being tampered or viewed while traveling over public networks. The next levels of protection prevent unauthorized access to the file. In order to obtain a file, a user must supply the personalized download link, the correct email address, and the correct access code. After the user successfully provides all the required information and download the files, the files are automatically purged from the system.

Login FAQ

What is my user ID?

Your user ID is your email address. If you are having problems signing in, you can verify your password by email. Please contact customer support if you still can not sign in.

I didn't receive the welcome email with my password. What should I do?

You can request the password by email. If your email is not recognized, you might have entered the wrong email address while signing up. Please sign up again or contact customer service.

Sending Files FAQ

How do I send a file?

You simply have to fill out a web form with the email address of the receiver and the name of the files you want to send. No special software is required besides your web browser.

How long will it take to send my files?

The files must first be upload to the LeapFILE server. How long this takes depends on the speed of your Internet connection. Once the files are received by LeapFILE, the files are immediately available for download by the receiver at the maximum speed available on their Internet connection. LeapFILE is connected to the Internet with several redundant high-speed links for maximum performance.

How long will a transfer be available for download?

Files are automatically deleted after the they have been successfully delivered or after the delivery deadline. Receiver have 14 days to download the files.

Can I send more than one file at a time?

Yes. On the send page, click the "more files" link to increase the number of files you can send.

Can I recall a file transfer after is has been sent?

Yes. You can cancel a transfer before it has been downloaded.

Can I send the files from an existing transfer without uploading?

Yes. You can forward one or all the files from a pending transfer to one or more receivers.

How big a file can I send?

The size of the file you can send depends on the amount of outgoing storage you have available. A file waiting to be downloaded reduces the available storage for additional transfers.

How many files can I send?

There are no limits on the number of files you can send. However, the number of concurrent file transfers depends on your available outgoing storage. Each file waiting to be downloaded consumes storage space until the transfer is complete.

How can the sender be sure the intended recipient is the only one who can read the message?

For each transfer, the sender can choose an option to require authentication from the recipient, either by entering in the recipient's email address or create a security question with the answer that only the recipient will know. Additionally, the application has detailed log tracking features, so the sender will know which recipient has received the notification email and downloaded the files, what time the files were downloaded, and which IP address the download occurred at.

Receiving Files FAQ

How do I receive a file?

You can receive files from anyone via your secure file exchange site. The link to your secure file exchange is created during initial account setup. It will be an easy to remember URL like http://yourcompany.leapfile.com. Simply give customers, vendors, and associates your secure file exchange link to send you files. There are no registration or installation requirements. People can easily upload large or confidential files to your LeapFILE account and you get an email notification as soon as new files are received.

How long will files received be available for download?

File received will be available for 14 days. Longer expiration times are available. Please contact customer support for more information.

Downloading Files FAQ

How do I download a file from LeapFILE?

When a LeapFILE user sends a file to you, you will receive an email notification containing a secure download link. Click on the secure download link if you can or cut and past the link into your browser. This will bring you to a page where you can authenticate yourself by entering your email address and access code (if any). If you pass authentication, you will see download links for each file. Click on the download link to transfer the files into your computer.

How do I save a file instead of launching it?

Sometimes your browser will launch the file instead of asking you to save the file when you click the download link. If this happens, you can force the browser to save the file by right-clicking the download link and choosing "Save Link" or "Save Link Target As" from the pop-up menu.